Customer Service Policy

Consultation Channel
All user consultations, order inquiries, after-sales applications, product consultation and service suggestions shall be submitted through the official Contact page of the website. We provide professional and standardized customer service support for all global users.
Service Standard
Our customer service team is committed to replying to user messages efficiently, solving user problems such as product consultation, order logistics inquiry, return and refund after-sales processing, and answering all service-related questions for users.
Transaction Currency
All transactions, order pricing, settlement and refund of the website are uniformly based on USD (US Dollar) as the standard currency to ensure consistent and standardized global transaction rules.
Service Commitment
We adhere to the principle of customer priority, standardize every service link from pre-sales consultation, order transaction to after-sales processing, and strive to provide every global user with high-quality, transparent and reassuring shopping service experience.

 

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